it is pretty common that forums like this are full of gripes, as most people only get fired up to take the time when something is wrong.
i have to say that my experience with hostgator is simply amazing (i promise i am in no way affiliated with them). i just totally screwed up my file ownership on my server. within 20 minutes i got two responses from their sys-admins. the awesome thing is rather than just fixing it they send me the commands to do it myself, and explained exactly what is happening.
after a totally terrible experience with my last host that was only resolved after i published a site about how terrible they are and got it onto the first page of google results for a search (name ends with a +) i am just blown away by how easy these guys make my job.
my experience with hostgator
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